General Terms & Conditions

BOOKING PROCEDURE
Ways of booking: (1) Complete our Booking Form via our website www.gvmalta.com or (2) Fill-in the school’s Booking Form and send it to us via e-mail: registrations@gvmalta.com . We will confirm the booking and issue an appropriate Letter of Acceptance and invoice.
 
GROUP ALLOCATIONS & BOOKINGS
Group allocations or provisional bookings are to reach the school no later than 12 weeks prior to arrival and are subject to availability at the time of booking. Agents should request an Allocation form to be completed with required dates and numbers for student allocation. A 25% deposit is required to secure the allocation or provisional booking. Should the confirmed bookings be different from the original allocation, the balance will be calculated accordingly. Confirmed Bookings are to reach the school no later than 8 weeks prior to arrival.
All bookings as per Terms & Conditions
 
VISA
Students needing an entry visa for Malta must apply for a visa in their own country prior to arrival in Malta. Documents from the school will be issued upon receipt of full payment. Any postal charges incurred will be paid by the student. GV Malta cannot be held responsible for decisions taken by Maltese/foreign Authorities regarding entry visas or visa extensions. A refund less €120 + any bank charges + postal charges will be given within 30 days of written proof of visa refusal.
 
PAYMENTS
To secure a booking, a 50% deposit should reach the school within one week of confirmation and the balance to be paid at least 15 working days before arrival. Full payment is to be made for late bookings. When a payment is made by Bank Transfer, a copy of the bank receipt should be emailed/faxed to us as proof of payment. When effecting payment by Credit Card, you are to advise school of credit card name, number, expiry date, CVV Code and some form of identification. The booking will be cancelled should we not receive the deposit in the stipulated time. All bank fees are to be charged to your/student’s account. Bank details are provided on the invoice.

ENROLMENT, ACCOMMODATION AND ACTIVITY CHANGES
Any changes to a student’s enrolment after initial confirmation will incur an administrative fee of €20 per change. This also includes requests for changes whilst the student is at school. While we will do our best to change or postpone the course/accommodation/activities when requested, this may however not always be possible. If a student while in Malta, wishes to change less than 4 weeks of his/her booked accommodation, s/he will be subject to an extra cost of 3 days of the original booking. If a student wishes to change 4 weeks or more of his/her accommodation, s/he will be subject to an extra cost of 1 week of the original accommodation booked.
 
INSURANCE
All students MUST have adequate travel, accident and medical insurance before they arrive in Malta. If insurance is not booked by the school, a copy of the insurance coverage must be sent to the school prior to arrival. It is ultimately the responsibility of each student to have adequate insurance before arrival. We want to make sure that all students will be covered for any eventuality. Insurance policies are charged per week.
 
AIRPORT TRANSFERS
All flight details as requested in our Booking Form MUST reach us at least 4 days prior to arrival. In the event of delays or sudden flight changes students MUST inform the airport transfer company in sufficient time. No refund will be given in the event of subsequent missed transfers.

LEISURE ACTIVITIES
We offer a variety of excursions and trips that one may choose all year round. GV Malta reserves the right to make changes to the activities programme due to weather conditions, attraction closures or any other reasons beyond our control. It is the responsibility of each student to have adequate insurance before booking any activity in case of any eventuality.
 
POCKET MONEY
Students should ensure they have sufficient money for the duration of their stay. In case of emergency the school will provide pocket money upon receipt of said money in the GV account. This will incur a charge of €20 per transaction, deducted from the sum deposited into GV’s account.

PLACEMENT TEST
Upon booking and prior to arrival students are to answer a Placement Test to verify their English level. This enables students not to miss the first lessons on the first day. If a student does not reach the required minimum level for a specific course, s/he may be asked to change to Private lessons or another available course.
 
ORIENTATION DAY
On the first Monday of the course, new students are welcomed, given brief information and placed in an appropriate class according to their level. All students are kindly asked to arrive for their orientation on time.
 
PUBLIC HOLIDAYS FALLING ON A WEEKDAY
Students booking a group course are offered a leisure activity, instead of lessons. Should a public holiday happen to fall on the first Monday of your course, details of the Monday activity will be advised prior to arrival. No refunds will be given to those students who do not attend activity.
 
ENGLISH ONLY POLICY
In order to provide students with a complete English immersion, GV Malta follows a strict English Only Policy, where students are encouraged to speak only English.

LIABILITY
Students are liable for any damage caused to school premises or accommodation or any third party property. Before departure students must pay the full cost of any damage they caused. GV Malta will not be held liable for loss, damage or injury to persons or property.
 
DISMISSAL
GV Malta reserves the right to dismiss students for unacceptable behaviour or lack of attendance. No refund will be given. Repatriation is at student’s own expense.
 
CANCELLATION POLICY
In the event that a cancellation is made after our confirmation, the following cancellation charges will apply:
• All students cancelling over 15 working days (Monday to Friday) prior to the course,
accommodation or activity start date (whichever comes first), GV will refund fees received in full less non-refundable charges (registration fee and bank charges)
• All students cancelling 15 working days (Monday to Friday) or fewer prior to the course, accommodation or activity start date (whichever comes first), will be charged a cancellation fee equivalent to 1 week of accommodation, tuition activities, registration fee and
bank charges.
• No refunds will be given by the school for “No Shows”.
• Once the student has started his/her course:
Courses 1 - 4 weeks: Courses cannot be cancelled, shortened or lessons reduced in num ber. Course fees are not refundable. Courses 5+ weeks: Student can shorten course, but must give a minimum of a 2-week period of notice. The resulting credit can only be used to upgrade tuition and is subject to availability. Credit is not refundable.
• Once the student has arrived in Malta:
Accommodation and Activities 1-4 weeks: Accommodation and activities cannot be cancelled or shortened. Accommodation and Activity fees are not refundable.
Accommodation 5+ weeks: Student can shorten accommodation, but must give a minimum of a 2-week period of notice. Students incur a 20% cancellation fee and refunds will be given in the form of a credit note. Credit notes are not refundable or transferable. If a student is unable to attend/cancels the whole/part of a course/accommodation/booking, this cannot be transferred to another student.

FORCE MAJEURE
GV Malta will not be responsible for any failure to comply with any of its obligations (and, there­fore, shall not be required to provide any compensation) if the failure is occasioned by any cause beyond GV Malta’s reasonable control; nor shall GV Malta be responsible for any costs incurred by or on behalf of the student as a result of any such cause. Such causes shall include but shall not be limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, unusually adverse weather conditions and infectious diseases.
 
PRICE CHANGES
Prices may change if there are revisions in governmental policies, fuel or tax increases, or other unforeseen events beyond the School’s control.
 
COMPLAINTS PROCEDURE
If, at any time throughout the course, students are not happy with any area of their stay, they are to inform the school in writing before their departure. No complaint can be accepted after the end of the relevant course if it has not been clearly brought to the school’s attention as explained above.
 
24-HOUR EMERGENCY PHONE NUMBER
(+356) 7933 6959 to be called only in case of an emergency.
 
PHOTOGRAPHY & FILMING
GV may take photos/video footage of students for marketing/promotional purposes. If students do not wish to participate, the students need to make us aware of this at the time of shooting. GV will respect their wishes.
 
GV MALTA WEBSITE
The official school website is www.gvmalta.com. We cannot take responsibility for any information offered on any other websites which do not belong to Global Village English Centre (Malta) Ltd. Please ensure you access current school information and not cached pages which are out-of-date.
 
FINAL DECISION
If a situation arises that has not been covered by the above Terms, we reserve the right to take any fair and reasonable action that we think appropriate.

YOUNG LEARNERS (UNDER 18S)
Kids Club and Teens Club do not include 24-hour supervision. All students under the age of 12 are to be accompanied by a parent/guardian at all times. A consent form must be completed and signed by a parent/guardian and received by GV Malta prior to arrival. By enrolling your child at GV Malta you are providing us to act on your behalf in the case of an emergency. Parent / guardian is to provide a packed lunch each day. Participation in prepaid lessons and activities is compulsory. Should young learners not wish to attend any lessons or activities, the school requires written authorisation from parents / guardians giving reasons. Lessons and activities are not transferrable or refundable.
 
UNACCOMPANIED MINORS
Students travelling as unaccompanied minors require a GV representative to provide an additional service upon arrival and departure. The charge for this service is €40 each way. Please advise at the time of booking if the student is travelling as an unaccompanied minor.